LetsGxo is operated by Inertia Technologies Limited, a company incorporated in England and Wales (Company Number: 16919325), with its registered office at 124 City Road, London, EC1V 2NX, United Kingdom ("Inertia Technologies", "we", "us", or "our").
References to "LetsGxo", the "App", or the "Service" mean the LetsGxo mobile application and all associated features, content, and functionality, including the AI Coach, activity tracking tools, and social features.
You may contact us at: legal@letsgxo.com
By downloading, installing, accessing, or using LetsGxo, you confirm that:
If you do not agree to these Terms, you must not use LetsGxo. We may update these Terms from time to time. Your continued use of LetsGxo after the effective date of any update constitutes acceptance of the revised Terms.
You must be at least 18 years of age to use LetsGxo. By creating an account you confirm that you are 18 or over. LetsGxo is not intended for and may not be used by anyone under 18, regardless of parental or guardian consent. The 18-year minimum reflects the nature of the Service, which involves the collection of health and biometric data, AI-generated coaching, physique analysis, and social functionality.
To access most features of LetsGxo you must create an account. You agree to:
All registered users may log, track, and review fitness activities including runs, cycling, gym sessions, and other sports. Features include GPS route tracking, performance metrics, and activity history.
Users may share activities and photographs, follow other users, leave comments, and interact with shared content, subject to privacy settings and these Terms.
LetsGxo supports optional integration with Garmin, Suunto, Polar, COROS, Apple HealthKit, and Google Fit / Google Health Connect. Integration is voluntary and governed in part by the terms of those third-party platforms.
Users who subscribe to the AI Coach tier receive access to algorithmically generated training plans, performance analysis, and optional physique analysis. The AI Coach is subject to the specific limitations and disclaimers set out in Sections 5 and 6, which you must read carefully before subscribing.
We may from time to time release features designated as beta, experimental, or preview. Such features are provided for evaluation purposes, may be incomplete, subject to change, or withdrawn without notice. Beta features are provided without warranty of any kind.
We aim to make LetsGxo available at all times but do not guarantee uninterrupted access. We reserve the right to modify, withdraw, or restrict any feature of the Service at any time with reasonable notice. Removal of a material feature from a paid subscription tier will entitle you to a pro-rata refund for any prepaid period affected.
LetsGxo is a fitness tracking and information technology platform. It is not a medical service, and Inertia Technologies Limited is not a healthcare provider, licensed physiotherapist, registered personal trainer, or sports medicine practitioner.
Nothing within LetsGxo — including activity tracking data, performance metrics, AI-generated training plans, physique analysis outputs, coaching recommendations, and any other content — constitutes medical advice, diagnosis, or treatment; professional physiotherapy or rehabilitation advice; personalised personal training provided by a qualified human trainer; or any other regulated health or medical service.
Before beginning, significantly changing, or intensifying any exercise programme, you should consult a qualified medical professional. This is especially important if you:
Physical exercise and sport carry an inherent and unavoidable risk of injury, including musculoskeletal injury, cardiovascular events, and in extreme cases, serious injury or death. By using LetsGxo to track, plan, or engage in physical activity, you acknowledge and voluntarily accept these inherent risks. You are solely responsible for assessing your own physical fitness and capability before undertaking any activity and for making your own informed decisions about whether to follow, modify, or disregard any training suggestion or recommendation provided by LetsGxo.
All fitness content, training plans, guidance, and data within LetsGxo are intended for general informational and motivational purposes only. You must not treat any information provided by LetsGxo as a substitute for advice from a qualified medical, physiotherapy, or personal training professional who has assessed you in person.
LetsGxo makes no guarantee regarding any fitness outcome, including weight loss, fat reduction, changes in body composition, muscle gain, strength improvement, changes in athletic performance, completion of a race or personal best time, or improvement in any measurable health or fitness metric. Individual results depend on many factors outside our control.
The AI Coach is an automated software feature that analyses fitness data, training history, health metrics, and (where you consent) physique photographs to generate algorithmically produced training plans, performance insights, and related recommendations. It is a technology product, not a human professional.
The AI Coach is not, and must not be treated as, a substitute for a licensed or qualified personal trainer or strength and conditioning coach; a sports scientist, exercise physiologist, or performance specialist; a registered physiotherapist, sports medicine physician, or other healthcare professional; or any other qualified professional whose advice is based on a personal assessment of you.
You acknowledge and accept that artificial intelligence systems, including the AI Coach, can and do produce outputs that are inaccurate, inconsistent, or based on incomplete input data; inappropriate for your specific physical condition or fitness level; excessively demanding, insufficiently challenging, or poorly sequenced for your needs; or based on statistical generalisations that may not apply to your individual physiology.
Before following any AI Coach recommendation you must review the suggestion critically in light of your own knowledge of your body and capabilities; consider whether the activity is appropriate given your current health, fitness, and any injuries or limitations; and seek advice from a qualified professional if you are uncertain whether any suggested training is appropriate.
The physique analysis feature uses automated image processing to provide observations based on photographs you submit. You acknowledge that physique analysis outputs are estimates subject to significant error margins; no AI system can accurately assess body composition, health status, or nutritional needs from photographs alone; outputs are not diagnostic, clinical, nutritional, or medical assessments of any kind; and you must not make significant dietary, medical, or training decisions based solely on physique analysis outputs.
The AI Coach generates outputs through automated processing and profiling. You have rights in connection with this under UK GDPR, including the right to request human review and to object to profiling, as described in our Privacy Policy. To exercise these rights contact us at legal@letsgxo.com.
If you believe an AI Coach recommendation is unsafe, clinically inappropriate, inaccurate, or potentially harmful, please report it through the in-app feedback mechanism or by contacting us at legal@letsgxo.com.
The AI Coach relies on third-party AI language model infrastructure. Availability may be affected by planned maintenance, unplanned outages, or provider rate limits. We do not guarantee uninterrupted AI Coach availability. AI systems evolve over time, and the AI Coach's algorithms, scoring methods, and recommendations may change as we update the underlying model.
To provide continuity across your coaching sessions, the AI Coach has access to your current goal profile, training history, and stated preferences within LetsGxo; previous AI Coach conversation messages stored in your account; and recent activity, check-in, and recovery data you have logged or synced. The AI Coach does not have access to information outside LetsGxo. You may delete your AI Coach conversation history at any time via Account Settings > AI Coach > Clear History.
Access to AI Coach features requires a paid subscription. Plans, pricing, and available tiers are displayed within the App and are subject to change with reasonable notice.
All payments are processed by Apple Inc. (App Store) or Google LLC (Google Play) in accordance with their respective billing terms. Inertia Technologies does not collect, store, or process your payment card details directly. Subscriptions renew automatically unless cancelled before the end of the current period.
Where we offer a free trial, you will not be charged during the trial period. At the end of the trial your subscription will automatically convert to a paid plan at the applicable rate unless you cancel before the trial ends.
You may cancel your subscription at any time through your App Store or Google Play account settings. Cancellation takes effect at the end of the current billing period, and you will retain access to AI Coach features until then.
Refunds are governed by Apple App Store or Google Play refund policies, as applicable. Inertia Technologies does not independently control refund decisions for in-app purchases. In the event of a material service failure attributable to us, please contact legal@letsgxo.com and we will work with you to reach a fair resolution.
We reserve the right to change subscription pricing with at least 30 days' notice. If you do not agree to a price change, you may cancel your subscription before the new price takes effect.
You retain ownership of content you create and upload to LetsGxo, including activity posts, photographs, and comments ("User Content"). By uploading User Content you grant Inertia Technologies a non-exclusive, royalty-free, worldwide licence to host, display, reproduce, and distribute that content for the purpose of operating and improving the Service, for the duration of your use of the Service.
You are solely responsible for the User Content you submit. You represent and warrant that you own or have the necessary rights to the content you upload; your content does not infringe any third party's intellectual property, privacy, or other rights; and your content complies with applicable law and our Community Guidelines.
We reserve the right, but are not obligated, to review, restrict access to, or remove User Content that violates these Terms or our Community Guidelines; is abusive, harassing, threatening, or harmful to other users; promotes or glorifies eating disorders, body shaming, or dangerous health practices; infringes any third party's intellectual property or privacy rights; or contains nudity or sexually explicit material.
We do not endorse User Content submitted by other users and accept no responsibility or liability for User Content, or for any loss or damage arising from your reliance on it.
You agree that you will not use LetsGxo to violate any applicable law or the rights of any third party; upload or transmit content that is defamatory, hateful, discriminatory, abusive, threatening, or harassing toward any individual or group; bully, intimidate, or persistently target another user; upload content that sexually exploits or depicts minors; impersonate any person, account, or organisation; create multiple accounts to evade a suspension or ban; post spam or unsolicited commercial messages; systematically collect data from the App without our prior written consent; reverse-engineer, decompile, or attempt to extract the source code of the App or our AI systems; or circumvent any security, access control, or authentication measure.
LetsGxo handles sensitive data about users' bodies, health, and wellbeing. You must not post content that promotes, glorifies, or facilitates eating disorders, extreme calorie restriction, purging, or any other disordered eating behaviour; body-shames, mocks, or degrades any person's physical appearance; promotes dangerous or scientifically unsupported fitness, diet, or weight-loss methods; or makes unverified or false health or medical claims.
You must not share another person's personal information without their explicit consent (commonly known as "doxxing"); share or reproduce another user's GPS routes or activity locations in a way that could identify their home address or regular locations without their consent; or share private messages or personal communications without the consent of all parties involved.
Breach of this Section 9 may result, at our sole discretion, in removal of the offending content; a warning issued to your account; temporary suspension of your account; permanent termination of your account without refund; or referral to law enforcement or regulatory authorities where the content or conduct may constitute a criminal offence.
All intellectual property rights in LetsGxo — including the application software, AI systems and algorithms, branding, design, databases, training content, and documentation — are owned by or licensed to Inertia Technologies Limited. Nothing in these Terms transfers any of those rights to you.
Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, revocable, limited licence to download and use the App on your own device for your personal, non-commercial use only.
Training plans, analyses, insights, and other outputs generated by the AI Coach are licensed to you for personal use. You may not reproduce, sell, sublicense, or commercially exploit AI Coach outputs as a product or service without our prior written consent. The underlying AI systems remain the exclusive intellectual property of Inertia Technologies Limited.
If you provide suggestions or feedback about LetsGxo, you grant us a perpetual, worldwide, royalty-free licence to use that feedback in any way, without any obligation to you.
LetsGxo integrates with or links to third-party platforms including Garmin, Suunto, Polar, COROS, Apple HealthKit, Google Fit / Health Connect, and App Store / Google Play billing. Your use of those platforms is governed by their own terms and privacy policies. Inertia Technologies is not responsible for the accuracy, availability, or reliability of any third-party service or imported data; any changes, limitations, or discontinuation of third-party features that affect LetsGxo; or the data handling practices of any third-party platform.
Health and activity data imported from wearable devices and third-party fitness platforms may be inaccurate, incomplete, delayed, or missing due to device limitations, sensor inaccuracies, connectivity failures, or synchronisation errors. LetsGxo does not validate imported data. You must not make training, medical, or health decisions based solely on data imported from wearable devices.
To the fullest extent permitted by applicable law, LetsGxo is provided "as is" and "as available" without warranties of any kind. We specifically disclaim any implied warranty of merchantability, fitness for a particular purpose, or satisfactory quality; any warranty that the Service will be uninterrupted, error-free, or free from harmful components; any warranty that defects will be corrected; and any warranty as to the accuracy, completeness, or suitability of any content, including AI Coach outputs.
Nothing in this Section affects any statutory rights you may have as a consumer under the Consumer Rights Act 2015 or other applicable UK law that cannot be excluded or limited.
To the fullest extent permitted by applicable law, Inertia Technologies Limited shall not be liable to you for any injury, illness, death, or adverse health outcome arising from your decision to engage in any physical activity, whether or not influenced by content or recommendations provided through LetsGxo; any loss arising from reliance on AI Coach outputs, training plans, performance data, or other information provided through the Service; any loss of profits, revenue, data, goodwill, business opportunity, or anticipated savings; or any indirect, consequential, special, exemplary, or punitive loss or damage of any kind.
Where we are found to be liable to you for any loss or damage not excluded under Section 13.1, our total aggregate liability to you shall not exceed the greater of the total subscription fees paid by you to Inertia Technologies in the 12 months immediately preceding the event giving rise to the claim, or one hundred pounds sterling (GBP £100).
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot lawfully be excluded or limited under applicable UK law, including the Consumer Rights Act 2015.
You agree to defend, indemnify, and hold harmless Inertia Technologies Limited and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to your use of LetsGxo in violation of these Terms; your User Content, including any claim that it infringes a third party's rights; your violation of any applicable law or regulation; or any dispute between you and another LetsGxo user.
You may close your account at any time through Account Settings > Delete Account. Deletion is permanent and irreversible. Personal data is processed for deletion within 30 days of your request, except where we are legally required to retain certain records. Anonymised or aggregated data derived from your account may be retained indefinitely as it can no longer identify you.
We may suspend, restrict, or terminate your access to LetsGxo immediately if you breach any provision of these Terms or our Community Guidelines; we have reasonable grounds to believe your account is compromised or used fraudulently; or we are required to do so by law or a regulatory authority. Where we terminate a paid subscription without reasonable cause, we will refund the pro-rata unused portion of any prepaid fees.
On termination your licence to use LetsGxo ceases immediately. Sections 6, 8, 10, 13, 14, 16, and 17 survive termination.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the law of England and Wales.
Subject to Clause 16.3, each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales to settle any dispute arising out of or in connection with these Terms.
If you are a consumer, the governing law and jurisdiction provisions above do not deprive you of any mandatory consumer protections available to you under the laws of your country of residence.
Before initiating any formal dispute we encourage you to contact us at legal@letsgxo.com. We will use reasonable efforts to respond to complaints within 30 calendar days.
These Terms, together with our Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and Inertia Technologies Limited regarding LetsGxo and supersede all prior agreements and understandings.
If any provision of these Terms is found invalid or unenforceable, that provision shall be modified to the minimum extent necessary or severed from the Terms if modification is not possible. The remaining provisions shall continue in full force.
Our failure to enforce any right or provision on any occasion shall not constitute a waiver of that right, nor prevent us from enforcing it at a later date.
You may not assign rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor business entity in connection with a merger, acquisition, or asset sale, provided the successor assumes our obligations to you.
Inertia Technologies shall not be liable for delay or failure to perform obligations under these Terms where caused by circumstances beyond our reasonable control, including acts of God, pandemic, government action, telecommunications failures, cyberattack, third-party platform outages, or the unavailability of AI model providers or cloud infrastructure on which our Service depends.
These Terms are written in English. Where translated for convenience, the English version prevails in any conflict.
We may update these Terms from time to time. We will notify you of material changes by displaying a prominent notice within the App before the change takes effect and/or sending an email notification to the address associated with your account. Material changes affecting your rights will take effect no sooner than 30 days after notification unless a shorter period is required by law. Previous versions of these Terms are available on request by contacting legal@letsgxo.com.
If you have any questions about these Terms, or wish to raise a complaint or dispute, please contact us:
We aim to respond to all enquiries within 30 calendar days. If you are a consumer and remain dissatisfied after our response, you may refer your dispute to an alternative dispute resolution scheme or the courts of your country of residence. Relevant resources include:
© 2026 Inertia Technologies Limited. All rights reserved. This is Version 1.0 of the LetsGxo Terms and Conditions of Use. For previous versions contact legal@letsgxo.com.